We’ve outlined a number of common questions regarding physiotherapy and visiting our practice for physiotherapy treatment. If you have any specific questions, please contact us at the practice on: 02 6288 8152

What are your business hours?


The Practice hours are from 8.00am to 6pm Monday to Friday. The Practice is not open mornings of a long weekend.

Do I need a referral for physiotherapy?

While a referral is not required to see a physiotherapist, if you have had recent surgery or imaging it would be very beneficial to bring along a report of the imaging or an operation report.

Can I claim on my private health insurance?

If you have private health insurance that covers physiotherapy, we can process the claim at the time of your appointment and you only need to pay the gap.

Is Physiotherapy covered by Medicare?

Physiotherapy is not generally covered by Medicare, however there are some exceptions.  Patients with complex medical needs can be referred by their GP under the Chronic Disease Management program and receive a Medicare rebate for up to 5 allied health services in a calendar year.  If referred under this program the patient pays in full and the claim for Medicare can be made at the Practice using your medicare card and an eftpos card.

What should I wear to my appointment?

Wear comfortable clothing.

If you are having treatment on your knee wear shorts or bring along a pair of shorts to change into. For female patients having treatment on their shoulder wear a camisole or singlet top under your clothes.

What will happen at my first appointment?

At your first appointment your physiotherapist will take a detailed history of your presenting issue. We will undertake a comprehensive physical assessment.  As part of the initial consultation we will provide a clear explanation of your injury or presenting problem. Your appointment will also include treatment using a range of modalities from connective tissue massage, mobilisation and exercises.

A written outline of your treatment plan will be provided detailing the number of treatments required and the approximate timeframe for symptoms to settle and a full recovery.

A comprehensive home exercise program will be provided over the course of your treatment. The aim of treatment is for you to become self managing and not require ongoing treatment.

Do you treat workers compensation and third party patients?

At Weston Creek Physiotherapy we provide treatment for ACT workers compensation and third party claims only.  A referral is required from your GP and you will need to provide details of the Insurance company including your claim number.  Once the claim has been approved, we can bill the insurance company directly.  Until the claim has been approved the patient is responsible for paying for treatment.

What conditions can benefit from physiotherapy?

Physiotherapy can be beneficial in a wide range of musculo-skeletal conditions including:

  • Sports injuries for example sprained ankle, meniscal tears, dislocated shoulders, rotator cuff tears and many more.
  • Back and Neck pain
  • Occupational injuries associated with postural and overuse injuries – tennis elbow, plantar fasciitis and cervical spine pain.
  • Arthritis
  • Headaches and migraines

Coronavirus update: We are open for room based and telehealth consultations. Click here for more information